Customer Service at Sharper Image
As most of you know, I am seeing an occupational therapist for the treatment of arthritis in my hands. [These are not my hands.]
I have arthritis throughout my body, but that is where the pain is. After 2 sessions, I was pain-free in my hands. The therapist gave me a paraffin heat treatment on my hands as well as hot moist treatment on my shoulders. She recommended that I get a paraffin treatment devise for home use and recommended Walmart.
I checked out Walmart and they were out of stock. I used Google Search for paraffin devises and checked out a number of sites and devices. I especially wanted one that was made for feet so I could also treat the dry skin on my feet. I was considering features, price and shipping costs. I landed at Sharper Image where I have never shopped before. I found a Dr. Scholl’s model for $55.00 or so and had a 10% discount code which I figured covered shipping. I received the devise, read the instructions, and plugged it in. The paraffin was suppose to melt in 2 hours. Well, 5 hours later, it was not fully melted. I left the devise on overnight and the wax finally was melted. I gave myself a treatment and it did feel warming and soothing.
However, since the heating unit was not working as specified, I decided to return it. I telephoned Sharper Image and told the rep the problem I had with its first use. She said “What do you want?” I said “I want a refund.” She said “Your account will be credited within 7-10 business days.” It was nice that I did not have to return the defective item. But, there was no explanation and no apology for my inconvenience.
This was my first experience with Sharper Image and it left me with the impression that it sells shoddy goods and they are more than prepared to deal with refunds. I won’t shop Sharper Image again, nor will I buy Dr. Scholl’s products.